Shipping

Australian Shipping Information:

  • D&K Australia use StarTrack Express for all Australian orders.
  • Shipping is FREEAustralia wide
  • A signature is required upon delivery. Should you be unavailable at your provided shipping address, the courier will leave a delivery card and re-direct your parcel to your local post office for collection.
  • For a prompt delivery, we recommend that all packages be sent to a company/business address.
  • Unfortunately we cannot ship to PO Box addresses.
  • If the parcel is undelivered and needs to be resent, the customer will be charged an administrative fee of $15 before the shoes are redelivered.
  • In the instance that a change of address is required following dispatch, you will be charged the administrative fee of $15 before the shoes are delivered. Please ensure that all of your details are correct prior to checkout.
  • Australian Orders will take approximately 1-3 business days from the date of purchase to arrive to you. In the event that your order has not arrived within 3 business days, please track your order with your unique tracking number and contact your local post office.
  • Delivery is Monday – Friday excluding public holidays.
  • During the holiday season, there may be unforeseen delays that are out of our control. Please allow adequate time for delivery prior to your special occasion.

 

International Shipping Information:

  • D&K Australia delivers internationally using DHL Expressor UPS.
  • International deliveries will take approximately 3-10 business days from the day of purchase.
  • A signature is required upon delivery; therefore we recommend a work address if possible.
  • There may be unforeseen delays due to customs that are out of our control. Should you have any concerns, please contact your local DHL office for assistance and have your tracking number ready.
  • A fee of $25 will be charged for all International orders.

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you’re shipping to. You will be responsible for additional charges that incur for customs clearance; D&K Australia has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; D&K Australia recommends that you contact your local customs office for further information.

Tracking your order:

Once your parcel has left our warehouse you will be emailed tracking information so that you can follow up on the progress of your order. Simply use the tracking number on the StarTrack Express website for Australian orders and on the DHL Express website for international.

Please allow 24 hours from placing your order, before trying to track it, and 5 days before querying your order with customer service representatives at D&K Australia.

 

Shipping Charges:

Shipping is FREE Australia wide

International shipping fee of $25

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you’re shipping to. You will be responsible for additional charges that incur for customs clearance; D&K Australia has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; D&K Australia recommends that you contact your local customs office for further information.

If the parcel is undelivered and needs to be resent, the customer will be charged an administrative fee of $15 before the shoes are redelivered.

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